FAQ
Shipping and delivery
How long does it take to receive my products?
European shipping can take up to 7-10 business days.
International shipping can take up to 14 business days.
Due to global supply chain challenges, shipping times may be longer than usual.
How much does shipping cost?
Shipping costs may vary according to your region and are calculated at the time of payment.
Here are the details of our shipping policy.
Are shipping costs free?
Yes, we offer free shipping on domestic orders of €25 or more.
Check the shopping cart to see the current free shipping offer.
Do you ship abroad?
Yes, we ship our products worldwide.
Please note that free shipping does not apply to international orders and that shipping costs may vary depending on your region.
Returns and refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
Please contact us for more information about our refund policy.
How long after making a purchase can I request a refund?
A refund request can be made within one month of purchase.
What is the refund amount?
If the product and packaging have not been opened and are undamaged, you are entitled to a full refund.
If the packaging has been opened and the product has been used, you can claim a partial refund.
If a product has been damaged and the damage is not covered by your warranty, you are not entitled to a refund.
Please consult our terms of service to find out if you are entitled to a refund.
Who pays the shipping costs in the case of a refund when the order does not include free shipping?
When an order does not include free shipping, all shipping costs (including return shipping) are the responsibility of the customer.
Who pays the shipping costs in the event of a refund when the order includes free shipping?
When an order includes free shipping, only the return shipping costs are charged to the customer.
Payments and security
Is my payment data safe with you?
All direct payment gateways comply with the standards defined by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.
Do you accept online payments?
Yes, we accept online payments. Processing payments and vital customer information is fast, easy and secure.
To learn more about our store's secure payment experience (powered by Shopify), click here.
Where can I find out more about payment and processing in your store?
To find out more, you can also read Shopify's terms of use here or privacy statement here.
What payment methods do you accept?
We accept payments made by major credit card companies such as Visa, Mastercard and American Express.
